The client’s challenge

Custom payroll processing software can be a significant advantage for a company, particularly when it is connected to accounting and other internal processes. However, changing an external payroll provider may raise concerns about whether the new team will be able to quickly understand the system, build on the existing setup and ensure smooth payroll processing without errors or delays.

In this case, payroll had to continue to be processed directly in the client’s internal software, while the new payroll team also needed to take over the existing agenda without disrupting the company’s established processes.

How we approached the project

The goal was to ensure smooth payroll processing directly within the client’s internal system, build on the existing processes and, at the same time, resolve discrepancies identified during the review of previous periods.

1. Rapid adaptation to the client’s internal software

Since payroll was to be processed directly in the client’s system, which was new to BDO, the team quickly familiarised itself with its functionalities, settings and links to accounting and other company processes.

2. Taking over the payroll agenda and ensuring continuity

We fully took over the client’s payroll agenda so that payroll processing could continue smoothly, without delays and without any negative impact on the company’s internal processes.

3. Identifying discrepancies from previous periods

During the processing of annual tax reconciliations, BDO identified several errors and discrepancies from previous periods that could have affected both employees and the employer.

4. Assessing the impact and ensuring corrections

The identified discrepancies were reviewed in detail through control recalculations. After consulting with the client, we ensured the necessary corrections, including corrective filings and system adjustments.

5. Recommendations for future process improvements

We recommended control mechanisms and process improvements designed to increase the accuracy, efficiency and reliability of payroll processing.

What the cooperation delivered for the client

The payroll agenda was transferred without disruptions to payroll processing, while the BDO team was able to quickly adapt to the client’s internal software and maintain continuity of the existing processes.

At the same time, the review identified and corrected errors from previous periods and resulted in recommendations aimed at improving payroll processes and strengthening their reliability going forward.

Client feedback

“We particularly appreciated the professionalism, flexibility, ability to quickly adapt to a new system, and proactive approach to problem-solving. The cooperation brought us not only stability, but also a higher quality of the entire payroll processing process.”