A global corporation with a subsidiary in Slovakia faced an urgent need to change its payroll provider. During the initial meetings, we identified both internal resistance to change from the local management and a strong emphasis on efficiency from the parent company’s leadership.

A global corporation with a subsidiary in Slovakia faced an urgent need to change its payroll provider. During the initial meetings, we identified both internal resistance to change from the local management and a strong emphasis on efficiency from the parent company’s leadership.

What were the main reasons for our client's dissatisfaction?

• Errors in payroll outputs

• Low efficiency in payroll processes

• Language barriers in English and German communication


Our Solution: A Step-by-Step Approach to Payroll Processing

To deliver accurate and efficient payroll services, we proposed a multi-phase implementation plan:

Client Onboarding and Process Diagnosis

Even during the proposal phase, we investigated the company’s existing payroll processes to identify critical pain points. This allowed us to tailor our offer precisely to the client’s needs.

Clear and Transparent Implementation Plan

Upon contract signing, we presented a structured implementation plan that outlined each step of the process, a clear timeline, and regularly scheduled online meetings. This gave the client visibility into our methodology and transparency throughout the transition.

Parallel Payroll Processing

This pivotal phase involved three months of parallel payroll processing alongside the previous provider. The goal was to fine-tune software configurations and ensure a seamless, error-free transition of payroll operations under BDO’s management.

Customized Output Generation

Thanks to close collaboration with the client’s accounting department during the onboarding phase, we implemented automated exports of payroll data. These were delivered in a format compatible with SAP, enabling direct import into the client’s accounting system.

Why Payroll Errors Shouldn’t Be Ignored?

Through rigorous checks and clarification of discrepancies, we uncovered multiple miscalculations by the previous payroll provider. Such errors could have resulted in:

• Tax liabilities for employees

• Penalties in the event of a government audit

Results: Efficient Payroll, Client Trust, and Extended Collaboration

Our approach laid the foundation for a long-term partnership. The client particularly appreciated:

• Accurate and error-free payroll processing

• Adherence to standardized procedures

• Automation of outputs for the accounting purposes

• Clear communication with the global headquarters

According to the company’s Finance Manager: “Finally, we have payroll processed with a single click—and most importantly, without errors!”

Looking for a Reliable Payroll Partner?

We’d be happy to provide a customized, no-obligation quote tailored to your company’s needs. You can contact us using this form.